Last updated: 2 October 2026
Who we are
This website is operated by Lock & Key Locksmiths. If you have any questions about this Privacy Notice or how we handle your information, you can contact us using the details below.
Email: lockandkeylocksmithinfo@gmail.com
Telephone: 07391 544231
Information we collect
When you contact us through our website, we may collect information such as your name, email address, telephone number and the details you provide in your enquiry.
We may also process limited technical information where this is necessary to keep the website secure and prevent spam or abusive submissions.
If you consent to optional analytics and advertising cookies, we may also collect information about how you use the website, such as pages visited, interactions with the website, device and browser information and referral information.
How we use your information
We use the information you provide only for purposes connected with your enquiry or requested locksmith service. This may include responding to your enquiry, providing a quote, arranging an appointment, communicating with you about the work and helping to resolve your locksmith problem.
Where you consent to optional analytics and advertising cookies, we use website usage information to understand how the website is used, improve its performance and measure the effectiveness of our advertising.
We do not sell your personal information and do not use enquiry information for unrelated advertising or marketing.
Contact forms and email delivery
When you submit an enquiry through our website, the information you provide is processed so that we can receive and respond to your request.
We use Resend as an email delivery service to send contact-form enquiries to our business email address.
Phone and WhatsApp enquiries
If you choose to contact us by telephone or WhatsApp, we may use the information you provide to respond to your enquiry, provide advice, arrange services and communicate with you about your request.
WhatsApp is a third-party communication service and may process information in accordance with its own privacy policy and terms.
Website security
We use security and spam-prevention measures to help protect our website and contact forms from automated submissions, abuse and other malicious activity.
These measures may involve processing limited technical information about your browser, device or connection.
Third-party services
We use third-party services where necessary to operate the website, deliver enquiries, provide security, understand website usage, measure advertising performance and provide functionality requested by visitors.
These services may include Google Analytics for website analytics, Google Ads for advertising measurement, Resend for email delivery, website hosting and security services, as well as Google Maps and WhatsApp where those features are used.
Third-party services may process information in accordance with their own privacy policies and terms.
Cookies, analytics and advertising
This website uses Google Analytics and Google Ads conversion tracking to help us understand how visitors use the website and whether our advertising leads to enquiries, phone calls and other interactions.
Google Analytics and Google Ads may use cookies or similar technologies for analytics and advertising measurement when you give permission through our cookie banner.
These optional Google analytics and advertising technologies are not loaded if you reject optional cookies.
We use analytics information to understand website performance and improve the website, and advertising measurement information to understand the effectiveness of our advertising.
We do not send the name, email address, telephone number or enquiry message entered into our contact form to Google Analytics.
Sharing and retention
We do not sell or rent your personal information.
Information may be shared with service providers only where this is necessary to operate the website, deliver communications or provide the services you request.
We retain enquiry and communication information only for as long as reasonably necessary to respond to enquiries, provide services, maintain appropriate business records and meet legal obligations.
Your rights
Depending on the circumstances, you may have rights under applicable UK data protection law, including the right to request access to your personal information, ask us to correct inaccurate information, request deletion in certain circumstances, restrict certain processing and object to certain uses of your information.
Where applicable, you may also have the right to request your information in a portable format.
To exercise your rights or ask a question about how your information is handled, contact us using the details provided above.
Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time if our website, services or data-handling practices change. The latest version will always be published on this page.