Last updated: 23 August 2026
1. About these terms
These Terms & Conditions apply to locksmith services provided by Lock & Key Locksmiths, including emergency call-outs, lockouts, lock repairs, lock replacements, lock fitting and related locksmith work.
By requesting our services, you agree to these terms together with any specific quotation or agreement provided for your job.
2. Locksmith services
We provide locksmith services for residential and other properties, including emergency lockouts, lock repairs, lock replacements, lock fitting, garage door lock installation, uPVC and window lock services, burglary repairs, broken key removal, key safe installation and related services.
The exact work required will depend on the condition of the lock, door or other equipment and the circumstances of the job.
3. Quotes and pricing
We aim to provide clear and straightforward pricing. Where possible, we will explain the work required and confirm the price with you before chargeable work begins.
Prices shown on our website may be starting prices or indicative prices. The final price may depend on the lock type, condition, access, parts required and work necessary to complete the job.
We do not charge a separate call-out fee. Same-day attendance does not carry an additional charge simply because the visit is required on the same day.
Any additional work or charges that were not included in the original agreed work will be explained to you before that additional work is carried out, where reasonably possible.
4. Customer authority and access
You must have the right or permission to request access to the property, vehicle, room, door, lock or other item on which we are asked to work.
Where appropriate, we may ask you to provide reasonable evidence of your identity, ownership, tenancy or authority to access the property or vehicle before work is carried out.
We may refuse or stop work where we reasonably believe that the requested work could involve unauthorised access or unlawful activity.
5. Emergency and non-destructive entry
Where practical, we aim to use non-destructive entry techniques. However, the method required depends on the type and condition of the lock, door or security system and the circumstances of the job.
In some situations, damage or replacement may be necessary to gain lawful access or restore security. We will explain this where reasonably possible before carrying out the relevant work.
6. Parts, locks and replacements
Where a lock, cylinder, mechanism, key safe or other part is supplied as part of the service, the appropriate option will depend on the door, lock type, security requirements and availability.
Where a customer asks us to fit a customer-supplied part, we may inspect the item and determine whether it is suitable for the intended installation. We cannot guarantee the suitability or performance of a part that we did not supply.
7. Payment
Payment is due for completed chargeable work in accordance with the payment terms communicated to you.
Where the final price depends on the work required, the price will be confirmed before the relevant chargeable work begins where reasonably possible.
8. Cancellations and changes
If you need to cancel or change a booking, please contact us as soon as possible.
Any cancellation or change will be handled fairly and in accordance with applicable consumer rights. Where costs or losses have already been reasonably incurred, any applicable charges will be explained to you.
9. Service quality and customer property
We aim to carry out services with reasonable care and skill and to the standard reasonably expected of a professional locksmith service.
Customers should remove or secure personal belongings where practical before work begins. We are not responsible for loss or damage caused by circumstances outside our reasonable control.
Nothing in these terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
10. Complaints
If you are unhappy with any aspect of our service, please contact us as soon as possible so that we can investigate the issue and try to resolve it fairly.
Please provide details of the work carried out, the date of the service and the reason for your complaint where possible.
11. Events outside our control
We will take reasonable steps to attend and provide services as agreed, but we may be affected by circumstances outside our reasonable control, including severe weather, traffic restrictions, accidents, emergencies or other unexpected events.
Where such circumstances affect an appointment, we will make reasonable efforts to communicate with you and arrange an alternative where possible.
12. Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes to our services, pricing, business practices or legal requirements.
The latest version will be published on this page.
13. Contact
If you have questions about these Terms & Conditions, please contact Lock & Key Locksmiths.
Email: lockandkeylocksmithinfo@gmail.com
Telephone: 07391 544231